英文酒店實習報告

時間：2021-04-03 14:35:26 實習報告我要投稿

英文酒店實習報告

　　經過這六個半月的實際運用,對酒店的經營運作有了一定的了解,那么英文酒店實習報告怎么寫？大家不妨來看看小編推送的英文酒店實習報告，希望給大家帶來幫助！

英文酒店實習報告

　　英文酒店實習報告

　　Internship unit: XX Grand Hotel

　　Internship time: XX September - November XX

　　Preface

　　Until finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.

　　Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotel

　　So what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.

　　Part one: Chinese food department

　　Mingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.

　　The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!

　　The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is our male attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.

　　Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!

　　The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?

　　But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seems the employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!

　　In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.

　　The second part: Western food department

　　The western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.

　　The management of the western restaurant is quite different from the Chinese restaurant, from the service process to the management of staff are more standardized and more stringent than the Chinese restaurant. When I came to the western restaurant, I felt like I was unloading a heavy load, because the work in the western restaurant was so relaxing! You don't have to do anything, even if it's the easiest thing to do: wipe the dishes, take the table, set up the table, which is just too far away from the Chinese restaurant. But in the western restaurant, if you don't do anything, you have to stand, which makes people feel the time is very slow, feet began to protest. Sometimes, there are more waiters in the restaurant than guests, and the guests are very uncomfortable when looking at the guests together. Therefore, suggestions of the restaurant management personnel can flexibly arrange, such as allowing employees to take turns to rest, in less time as long as two waiters enough, let everyone rest not only can make the staff to reduce foot fatigue, but also create a harmonious environment, and do Why not??

　　The service of Western food and the service of Chinese food are very large, which often makes us interns do not know what to do, and how to do it well. But what makes us puzzled is that we were just at the time of the internship, and the hotel was training some new employees, but the hotel was not allowed to take part in the training. This makes us very dissatisfied, why not give us training? Although we have only a short internship in the hotel, we have come to study in the hotel. Should the hotel consider more for our interns?

　　The third part: Beverage Department

　　Finally, we came to the last stop of the internship: the wine department, because of the National Day holiday and the end of the week practice, make our last stop time is particularly short, probably only a week ago.

　　On the first day, he came to the liquor department and didn't know what to do. A big day has passed, and some of us do not know what to do with a few headless flies. Finally, a colleague came to tell us to wipe the glass, and then we found something to do. But after wiping the glass, I don't know where to go. Well, the feeling of being abandoned is not so good.

　　When the wine department is busiest, I think it's about the evening. Because it was the hotel of the season, so almost every night, the guest box or table table wedding, so we finally have a place to fly without head, that is for the guests to pour the wine, for a long time we have come to realize that our work is mainly to help wipe the glasses, glasses, swing stands pouring for the guests, but for how cocktails, grinding a good cup of coffee, we are absolutely ignorant of it does make people feel sorry.

　　In the bar the time is too short, then this is not too much. But there is one thing I can say without reservation, not only is this department, other departments also let me have this feeling: that is the lack of a hotel to cohesive corporate culture, one will do a culture different from other hotels and other restaurants, which makes each hotel give people a feeling of deja vu, a clone of feeling, and this culture is enough to support the whole hotel!

　　The fourth part: summary

　　The above is my experience in the process of practice, from the overall perspective of the hotel management, from my two months of practice, can generally summarize the following aspects of the deficiencies:

　　First, we should change the traditional attitude towards employees. Man is the main body of management, which is small and should be grasped by all managers. In the management of subordinate relationship is a division of labor, the relationship is not a rule and ruled; on the contrary, modern management philosophy tells us: management is a special service, managers only do lower levels of service, help subordinates and make outstanding achievements in the work, managers will have their own management the performance. The management of modern enterprises must adhere to the "three God", namely: market, customers and employees! An old employee said to the leader in the BBS of the hotel: "be kind to your employees and be a good leader. Remember, you don't manage all machines."." I think that's probably what every employee wants to say to the leader.

　　Two, enterprises lack a kind of spiritual enterprise culture which can unite people's minds. A nation has its own national culture, and an enterprise also needs to have its own corporate culture. The construction of enterprise culture is not dispensable, but necessary for the survival and development of enterprises. When enterprises are facing various challenges, and all the people in the enterprise need to work together to unite together. For the construction of enterprise culture, and he will usually lacking spirit of cooperation, to each of the mind, and no one really for the development of enterprises have been seriously thinking, in other words, is not himself into the enterprise. Thus, the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.

　　Three, enterprises lack a set of effective incentive mechanism and promotion system. In hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to the traditional rewards and punishments incentives, there are many incentives for our managers to draw on. Sometimes, a smile or an appreciation from a leader is more effective than a reward for a pay increase!

　　The above is my thoughts and feeling of this practice, as a kind of feeling, it may be a lot of subjective traces, but only employees can really enjoy this feeling, therefore, hope that managers in making decisions, but also consider the interests of the station in the hotel can more consideration for their employees, the only way the decision to get more of the employees. Finally, thank you for offering such internship opportunities and thanking the teacher for your help, and wish the hotel better and better.

　　中文酒店實習報告

　　實習單位：xx大酒店

　　實習時間：XX年9月——XX年11月

　　序言

　　終于等到了實習的時候了，很早以前就從師兄那里打聽到了大三的上半學期有實習，那時候可以說是急切地期盼著這一天的到來，因為大家再也無法忍受當前這日以繼夜的填鴨式的教學，盡管從師兄們那里了解到實習并非像想象中的那樣是一件快樂的事情。

　　綜合自己的總體計劃，去我決定選擇酒店實習，并且經過抽簽選到了一家五星級的酒店，那是我所希望了解和學習的一家比較理想的酒店。這是南寧市唯一的一家五星級酒店——明園新都大酒店（TheMajesticHotel）,名字對于南寧市民甚至是整個廣西都是如雷貫耳的了，巧合的是該酒店的總經理陳曉為先生經邀請在本校作了一次報告，才了解到原來明園新都大酒店建于1995年，是一家“九星級”的飯店——由一座四星級的明園飯店和一座五星級的新都酒店組成的。陳總的報告生動有力，這更加激發出我想好好了解一下這所飯店的欲望——他們所說的和他們所做的是一致的嗎？或者是還存在著什么問題有待解決呢？我甚至開始盤算起我能在這個飯店學到什么嗎？

　　那么這座酒店到底怎么樣呢？有什么值得我們借鑒的呢？還有什么需要改進的呢？給我的感受是怎么樣的呢？那么且聽我慢慢道來。

　　第一部分：中餐部

　　明園新都的餐飲部大致分成如下幾個部門：中餐部（包括廣東軒、多功能廳和6個包廂）、西餐部（包括花園餐廳和自助餐廳）和酒水部（包括大堂吧、樂怡吧、中餐吧、西餐吧和自助吧）。我們10人被分成了3個組，分別在不同的部門，并且每20天換一次部門，這樣能讓我們比較全面的了解整個餐飲業的服務、銷售與管理。酒店的這一做法讓我們感到挺滿意的，這也正和我們的心意。

　　我們組的4個人首先被分到了中餐廳——“這是酒店餐飲部門中最辛苦的部門！”還沒有開始工作，就聽到旁邊有人在私下這么向我們告誡著。看來，我得真的要做好思想準備才是啊！

　　中餐廳的工作確實如前人所說——“辛苦！”酒店沒有給服務員們制定自己的崗位職責和工作描述，盡管這是現代企業人力資源管理中最關鍵的一環，在員工的印象中，自己的工作就是每天聽從領班的下達任務，隨時準備著聽從領導的指揮，沒有固定的活干，或者說只要有需要，服務員什么都能干！擺臺、折口布、傳菜、上菜、撤臺這些所謂的必須做的本職工作外還得兼職勤雜工，什么扛桌子椅子、鋪地毯等一些臟活、重活、累活都是我們男服務員們的事情。更讓人不可理解的是該酒店的上班時間是9小時工作制，而且每天還得加班1個小時左右（沒有加班費），我不知道這樣的作息制度有沒有違反《勞動法》，可是作為一名有血有肉的人來說都有自己的一個最低的底線，因為人畢竟不是一臺機器，可以用來隨心所欲地使用。剛開始工作的那三天確實令人叫苦不迭啊，每天除了干活還是干活，最受委屈得要算是腳了，每天9小時的站立使得雙腳產生了嚴重抗議，下班的第一件事就是想找個地方坐下了休息一下。令人向往的人性化管理和殘酷的實際之間的差距由此可見一斑。

　　另一件令我感到尷尬的事是廣東軒的服務員制服真是簡單得可以，由于酒店沒有空余的服裝供我這樣“高大威猛”的男生穿，所以他們索性讓我穿西褲和白襯衫，連馬甲和領結也省了，這身打扮使得我這個服務員和客人幾乎沒有區別，以至于有一次我正準備為一個會議提供服務時，卻被對方認為是來參加會議的嘉賓向我致以親切的問候！

　　員工代表著整個酒店的形象，這是酒店VI設計中的一個很重要的方面，好的員工制服不但能使得員工更加精神從而提高工作效率同時員工制服更體現出一個企業的一種內在的文化，沒有文化的企業如同一個人沒有了靈魂，那只不過是一具行尸走肉罷了，缺少了士氣的企業又何來效益呢？

　　不過令我感到高興的是，酒店的員工大都都是那樣的熱情友好，他們并沒有因為我們是實習生而對我們冷漠生硬，在勞累之余，同事們的一個甜美的微笑，一句再普通不過的“辛苦了”都會讓人感動，看來還是員工自己最能夠了解大家的心情，因為他們能站在員工自己角度來看問題，因為他們講述的是“老百姓的心里話。”這也是酒店上層領導所最缺乏的素質之一！

　　中餐廳的日子就這樣一天天結束了，在這些日子我的確學到了不少的東西：除了能學到中式餐飲的服務程序和技巧、粵菜的特點和種類等課堂上所能學到的東西外，更能學到一些課堂上很難學到的東西：如何處理好自己的利益和酒店的利益、如何處理好同事之間的人際關系、如何調整自己的心態，更讓我了解到的是作為一個服務員應該具有強烈的服務意識。在一次與某部門經理聊天時，該經理提到了服務意識，我非常贊同他的觀點：“服務意識不但是要求服務員有著向客人提供優質服務的觀念和愿望，同時應該對自己的同事也具有同樣的意識。”是啊，這才是“服務意識”的真正的含義，這才是一個服務員真正的素質的體現。第二部分：西餐部

　　明園新都的西餐廳名字叫做“花園餐廳GardenRestaurant”，我想可能是由于餐廳外面有一個小型的人工花園吧。餐廳的環境布置得挺舒適的，是一個典型的西式餐廳，餐廳分成吸煙區和非吸煙區。不過如果能在適當的位置放上一些具有西方藝術的工藝品或壁畫這樣可能能更加吸引客人，讓遙遠的異鄉客人有一種有回到故國的感覺。

　　西餐廳的管理相對于中餐廳來說可謂是截然不同，從服務程序到員工的管理都比中餐廳規范和嚴格多。剛來到西餐廳感覺好像是卸下了一個很重的包袱似的，因為西餐廳的工作實在是太輕松啦！你幾乎什么都不用干，即使干也是最簡單的活：擦餐具、撤臺、擺臺等，這比起中餐廳簡直是相差太遠了。不過在西餐廳你即使什么不做也得站著，這使人感覺時間過得特別慢，雙腳又開始抗議起來了。有些時候，餐廳的服務員比客人還多，大家一齊看著客人用餐，讓客人感到非常別扭。因此，建議西餐廳的管理人員能夠靈活地安排一下，譬如讓員工輪流休息，在人少的時候只要有兩個服務員就足夠了，讓大家輪換休息不但能使得員工減輕雙腳的疲勞，還能創造一種和諧的環境，這樣做又何樂而不為呢？

　　西餐的服務與中餐的服務大相庭徑，這常使得我們這些實習生不知道該做些什么好，該怎么做好。可是讓我們不解的是我們在實習的時候剛好酒店在為一些新員工進行培訓，但酒店就是不讓我們參加培訓。這使得我們大為不滿，為什么不給我們進行培訓呢？我們雖然在酒店只是進行短期的實習，可是我們正是為了到酒店學習而來的啊。酒店是不是應該多為我們實習生考慮一下呢？

　　第三部分：酒水部

　　最后我們來到了實習的最后一站：酒水部門，由于國慶長假以及提前一周結束實習的的緣故，使得我們的最后一站的時間格外地短暫，大概加起來才剛一個星期而已吧。

　　第一天來到酒水部門竟然不知道自己該干什么。一個大白天過去了，我們幾個人就像幾只無頭蒼蠅不知如何是好。終于，過來一個同事吩咐我們去擦酒杯，這才算找到了一點事情做。可是擦完酒杯后又不知該去何處了。唉，看來被人遺棄的感覺果然不是那么好受的。

　　酒水部門最忙的時候我想大概就是晚上的時候。由于當時正是酒店的旺季，所以幾乎每天晚上都有客人包廂或者大桌大桌的婚宴，于是我們這些無頭蒼蠅總算有了去處了，那就是去為客人倒酒，時間一長我們漸漸地明白我們的工作主要就是幫忙擦擦酒杯、擺酒杯、看臺為客人倒酒，不過對于如何調制雞尾酒、如何磨制一杯上好的咖啡，我們一無所知，這的確讓人感到遺憾。

　　在酒吧的時間的確是過于短暫，再此不對其進行過多的'品頭論足，不過有一點我可以毫無保留的說，不僅僅是這個部門，其他部門也同樣讓我有這樣的感受：那就是酒店缺少一種能夠凝聚人心的企業文化，一個將自己卻別于其他酒店、其他餐廳的一種文化，這使得每一座酒店都給人一種似曾相識的感覺，一種克隆的感覺，而這種文化卻足以支撐起整個酒店！

　　第四部分：總結

　　以上是我在實習過程中的一些感受，從總體上來看這個酒店的經營管理，從我的這兩個月的實習中可以大體總結出如下幾個方面的不足：

　　一、應該改變傳統的對待員工的態度。人是管理中的主體，這是所有的管理者都小、應該把握住的。管理中的上下級關系只是一種勞動的分工，不是一種統治與被統治的關系；相反，現代管理理念告訴我們：管理是一種特殊的服務，管理者只有做好對下級的服務，幫助下級在工作中作出優異的成績，管理者自己才會擁有管理的業績。現代企業的經營管理必須堅持“三個上帝”，即：市場、顧客和員工！有位老員工在酒店的BBS中對領導這樣說道：“善待員工，做個好領導，記住，你管理的不全都是機器。”我想這也許是每一位員工都想對領導所說的話吧。

　　二、企業缺少一種能夠凝聚人心的精神性的企業文化。一個民族有它自己的民族文化，一個企業同樣也需要有它自己的企業文化。企業文化的建設不是可有可無的，而是企業生存發展所必需的。當企業面臨各種各樣的挑戰時，又需要企業中所有的人能夠群策群力，團結一致，共度難關。對于沒有進行企業文化建設的企業來說，平時一盤散沙，遇事就會各想各的心事，而沒有人真正地為企業的發展進行過認真的思考，換句話說，就是沒有把自己融于企業之中。由此可見，企業文化的建設是企業生存和發展的必要保證。

　　三、企業缺少一套有效的激勵機制和晉升制度。酒店的激勵機制中過多的注重于物質上的激勵，而忽視了精神上的激勵。事實上，除了傳統的獎懲激勵外，還有很多的激勵方式值得我們管理者借鑒。有些時候領導對員工的一個微笑或是一句贊賞的收效強于對其進行加薪獎勵！

　　以上是為我此次實習的一些感受和想法，作為一種感受，它可能有很多的主觀的痕跡，不過只有員工才能真正體會到這種感受，因此，希望管理者在做出決策前，除了站在酒店的利益考慮的同時能多為員工考慮，只有這樣的決策才能得到更多員工的支持。最后，感謝酒店能提供這樣的實習機會，感謝老師的幫助，在此祝愿酒店能夠越辦越好。

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